Delivery Details

Prime Now delivery is available to Amazon Prime members and is available in select zip codes. Please use our zip code look-up or visit our Prime Now Storefront for more details.

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Q: Is delivery available to all Bartell Drugs shoppers?
A: Delivery is limited to certain zip codes within the greater Seattle area. To determine whether we can deliver to you, please use our zip code look-up or visit Prime Now is available only to Amazon Prime members.

Q: Should I expect any price differences between products in-store vs. online?
A: No, our prices are the same online as they are in-store. This includes our weekly specials and temporary price reductions.

Q: Does Prime Now honor my coupons?
A: No, Prime Now cannot support Bartell Drugs coupons, any manufacturer or Chinook Book coupons.

Q: Can I make my purchase on Prime Now using a gift card or my B Caring card?
A: No, Prime Now doesn’t accept Bartell Drugs gift cards as a form of payment. They also cannot associate your purchase with your B Caring card.

Q: Can I have my Bartell prescriptions delivered with Prime Now?
A: Bartell Drugs prescriptions are not available for delivery at this time.

Q: How should I resolve customer service issues?
A: For delivery and order tracking information, contact Prime Now Customer Service online or through the Prime Now app. In the app, open the main menu and tap “Contact Us.” For customer questions and concerns pertaining specifically to Bartell Drugs products, contact us at

Q: Can I return items I’ve purchased on Prime Now?
A: Yes, customers can arrange returns or refunds by contacting Prime Now Customer Service online or through the Amazon Prime app. You can do so by clicking on “Contact Us” on their main menu. Note that we cannot accept any in-store returns.